Cell Phone Minutes Wasted, Time Wasted And No Answer From BMO
By LawrenceI am still waiting for BMO on my cell phone here to see what is going on with one of my credit cards. It was declined earlier today but it was working fine yesterday. 2 hours 45 minutes into the call and I am still stuck in the queue.
Could this be BMO Bank of Montreal major f-up again like what happened back in May?
http://globalnews.ca/news/1316638/bmo-mastercard-customers-fume-over-service-glitch-no-explanation/
Being a cautious person, I cannot just give up on the call and assume everything is fine. It is better be safe than sorry if something bad actually happen to my credit card.
It is interesting that Canadian companies, especially the big ones, rarely (well, never is the better word) acknowledge their problems.
Could this be the reason why they are losing customers to their international competitions all the time?
Update: 3 hours plus I was finally connected to BMO’s customer rep. Yep, their computer system has f-up again. I was told to “try” using the card later in the day to see if service is restored. The customer rep is helpful and tell me right the way the problem is at their end. Good customer service right there. It is the management that should seriously think about better communication and fixing their damn system!
Tell them to waive your annual fee for as long as you have an account with them. Get them to give you something for their F’up and their time consuming inquiry on your part.
The issue with big companies is not unique to Canada – its the same here in NZ. They all act the same. The bigger the company, the less they actually value a single customer.
They already offered some compensation afterwards. I am not mad with what happened so I guess I lack the drive to contact them again to ask for more. =)
I mentioned the event because I like to mark it down here as a reference. I am wondering if the problem will get worse in the future. I suspect it will.